When you wish to terminate our service by moving out or for any other reason, a Shizuoka Gas Eneria staff will visit you and do all necessary work to terminate your gas supply. Your request may be received by telephone.
Congestion is expected in a high season (mid March to mid April). Your early call would be appreciated.
We will ask you for supply of the following information when you call. Kindly be prepared.
*We will close the gas supply and settle your account.
Congestion is expected in a high season (mid March to mid April). Your early call would be appreciated.
We will ask you for supply of the following information when you call. Kindly be prepared.
- Scheduled date and time of moving out (the date terminating the use of gas)
- Your full name
- Your mail address
- Your telephone number
- Your customer number (as printed on your monthly bill)
- Your new mail address after you move out
- Your new telephone number
*We will close the gas supply and settle your account.
Our offices nearest to you:-
| Shizuoka Office | TEL054-285-2111 FAX054-287-0824 |
| Fuji Office | TEL0545-52-2260 FAX0545-53-5043 |
| East Prefecture Office | TEL055-927-2811 FAX055-927-2821 |
Our visit and work
Our staff will, upon visit your house on the agreed date and the time, we will check your gas meter and close the gas meter valve. You will be requested to be present personally if the staff needs to be in your house because your residence is an apartment house with automatic locking system or your gas meter is within your house. The total time of his stay will be about 10 minutes.Settlement of your account upon termination of our service
Our staff will confirm the gas meter and your account will be settled as follows:-
If you move out to a new address where Shizuoka Gas is the supplier of city gas and you would like our service, you may continue to use the same automatic bank debit. Kindly so inform us.
- If your bill has been paid by automatic bank debit, the final bill will be settled by the same procedure. The transfer will take place about 15 days after closing our service.
- If your bill has been paid by a credit card, the same card may be used to settle the final bill.
- If your bill has been paid by bank transfer, the transfer form will be mailed to you to the address you designate.
- You may pay in cash to our staff when he visits you for terminating our service if you so wish.
If you move out to a new address where Shizuoka Gas is the supplier of city gas and you would like our service, you may continue to use the same automatic bank debit. Kindly so inform us.