If your city gas alarm is activated, it may be in response to a gas leak.

Take the following precautionary steps, and then contact Shizuoka Gas immediately:

• Open your windows wide.
• Close all the gas taps and appliances.
• Close the gas meter valve.

Close the gas meter valve.

We accept calls 24/7.
*Follow the automated voice instructions if your call is after regular business hours.

• Never use a source of fire, such as a lighter or matches.
• Never turn on or turn off electric appliances, etc., including lights, ventilation fans, or any other appliance that may generate a spark when turned on or off.
• Close doors and windows if you smell gas outside your house. Call your neighbors as required for evacuation.
• Never enter a place where you smell gas.

We answer emergency calls around the clock.（24 hours 365 days）