Gas meter

Your gas meter not only measures the amount of gas consumption, but it also comes equipped with a safety device comparable to a circuit breaker for electricity supply. If any of the following occurs, the meter will interrupt the gas supply. A red light will blink to indicate shut-off:
 

  • Major earthquake is detected.
  • Gas used for an abnormal length of time. (e.g you accidentally leave your appliance turned on)
  • Abnormally large flow of gas is detected. (e.g. accidental hose disconnection)
  • Abnormal pressure drop while gas is in use.

 

Locate your gas meter

You may restore the flow of gas after your gas meter shuts off gas upon detection of an earthquake.

Be familiar with the location of your gas meter. If you cannot find your gas meter, look in the following places where gas meters are often installed:

 

Apartments

Utility area or meter box just outside your entrance
拡大
Utility area or meter box just outside your entrance
Common area on the ground level outside your apartment
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Common area on the ground level outside your apartment

Single-family houses

Outer wall near the front door
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Outer wall near the front door

Steps to restoring gas flow

Restart your gas meter when the red light is blinking:

 

1. Stop the use of all the appliances

Stop the use of all the appliances and close all the taps.
*Leave the gas meter valve open

 

 

2. Remove the gas meter cap

Remove the gas meter cap by unscrewing it (turn counter-clockwise).

 

 

 

3. Press the restart button

Press the restart button down all the way. Release when the red light blinks. Replace the cap and remove your finger when the red light starts to flicker. Place back the cap.

 

 

 

4. Wait for about three minutes

Wait for about three minutes while the gas meter identifies any abnormalities.

 

 

 

5. Check your gas meter after about three minutes

If the red light no longer blinks after about three minutes, you may use the gas again.
*If the red light continues to blink after three minutes, check if any of your taps or appliances has been left open.

Then repeat the restart process.
*If unsuccessful, call the Customer Contact Center.

 

 

 

Contact Us

Navi Dial

Customer Contact Center

0570-020-161

FAX 054-287-0701

● Certain IP telephones and other devices may not be compatible with Navi Dial.
Use the following telephone numbers if this is the case.

Shizuoka
054-285-2111
Fuji, Fujinomiya
0545-52-2260
Eastern Region (Numazu, Mishima, Others)
055-927-2811

Operating Hours

Monday-Friday【8:45 to 19:00】    ／    Saturday, Sunday, Holidays, New Year’s (December 29 to January 4), May 1【8:45 to 18:00】

Emergency Contact

Navi Dial*

Emergency contact for gas leaks and other urgent matters

Gas leak reporting hotline

0570-099-189

● An automated voice system will answer after hours. Please follow the instructions.

● Certain IP telephones and other devices may not be compatible with Navi Dial.
Use the following telephone numbers if this is the case.

Shizuoka
054-285-2111
Fuji, Fujinomiya
0545-52-2260
Eastern Region (Numazu, Mishima, Others)
055-927-2811

In case of an earthquake

We may turn off the gas supply in the event of an of emergency such as an earthquake.

In this event, we will post a notice on our website.